Our Dedication to Expert Customer Service: The Case of the Hidden Carnet

Call Boomerang Carnets, Your Carnet Specialists

At boomerang carnets®, customer service has been our top priority for our nearly forty years in business.  Our dedication, combined with in-depth knowledge of carnet procedures, ensures smooth operations and satisfied customers.  We understand what our customers need and want, drawing from our extensive expertise and experience.  Our ability to resolve any atypical situation that arises is unmatched.  We investigate, inquire, act, and deliver results for our customers.

We optimize technology to streamline the ATA Carnet process before, during, and after use.  Your application, bond, insurance, delivery, and cancellation are managed centrally by our rapid response Carnet Specialists, available 24/7/365, including after hours, weekends, and holidays.  We strive to make obtaining an ATA Carnet for your goods and merchandise as easy and clear as possible.
 

A Customer Story

Curt E.H. Wilson, President and CEO, boomerang carnets, recently recounted a customer carnet story that exemplifies the kind of expert understanding and swift accommodation made on behalf of and in the best interest of a customer.  He recounted the following on a live webinar for the export community.

”A recent situation involving a piece of medical equipment highlights our commitment to exceptional customer service and our expertise in handling unexpected challenges.

The medical equipment was sent to France for testing on a U.S. carnet that we issued.  When the testing party in France was ready to return it to the U.S., they mistakenly placed the carnet in a plastic rolling equipment container that had the medical equipment in it, instead of the shipping container.  As a result, customs was unaware of the carnet's presence.

The equipment returned from France and, in an unusual turn of events, was mis-delivered directly to our office headquarters in Illinois.  Typically, carnet freight is delivered to the carnet holder, not to us.

Recognizing the importance and urgency of the situation, we swiftly arranged a meeting with the U.S. Customs Port of Chicago to explain the predicament.  The carnet hadn’t expired yet, and we needed to act quickly to ensure proper documentation and compliance.  I personally took the carnet and the actual Federal Express entry documents to customs and explained the situation.  Acting on behalf of the carnet holder, I worked with customs to validate the carnet and ensure all regulations were met.

This incident, though outside the norm, underscores the value of our services.  We are equipped to handle any of the unexpected things outside the norm that come up on behalf of our customers.  Our ability to navigate complex import processes and address unexpected issues with expertise and agility, sets us apart.  Customs was very appreciative.  Not only did it save them time and energy setting up a claim, but if you’re familiar with 5955A customs claim for notice of re-delivery or re-export, we avoided that as well. 

In the end, our customer was grateful to have the freight back promptly, and the equipment was redeployed under a new carnet.  Our readiness to handle any situation, affirms our commitment to providing unparalleled support to our customers and partners.   We helped out customs, and of course, helped out our customer, and at the end of the day, everyone was very happy.” 
 

It Matters Where You Get Your Carnet

The ATA Carnet is an internationally accepted customs document for temporarily exported merchandise, goods, or professional equipment that allows cross border movement of goods import-duty and -tax free into any of the 87+ carnet countries and territories for up to a year.  Also known as the Merchandise Passport, ATA Carnets are used by many industries in many sectors.  The ATA Carnets’ benefits provide significant savings on import-duty and -tax with built-in ease clearing customs that can save you valuable time.  They also serve as registration with customs upon re-entry to the U.S. or U.K. saving you from filling out additional paperwork. 


Call Us!

Boomerang’s Carnet Specialists offer expert customer service.  We are here to assist you 24/7, just call the Carnet HelpLine® 1-800-ATA-2900 |1-800-282-2900 or email us.  Also, if you want to ship by cargo, Boomerang has freight forwarder partners who can deliver your carnet to you, as well as handle your freight.  Ask about our Boomerang Freight® Solutions when you call or email us.  

For ATA Carnet news and updates subscribe to our eNewsletter: Exportise.

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