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With the I don't care attitudes over here I really thought my trip was over. I would have lost over $13K in deposits (I know that isn't a lot of money for some people but it was my last savings for this trip) for guides in Thailand, China, and Kyrgyzstan, Uzbekistan and Kazakhstan. Thank you so much for working with me on this. Your responsiveness and customer service has been nothing less than a breadth of fresh air and reassuring that there are people out there that actually care when problems arise.